• Michelle Landry MP

New pilot program to break barriers of health communication

Central Queensland Multicultural Association (CQMA) have launched a new pilot program, called “Breaking the Barrier of Health Communication”, which will research and identify opportunities to improve health communication between service providers and consumers from diverse backgrounds.

Main activities of the pilot program include educating consumers through a multicultural approach and exploring with health care providers their health communication with people from diverse backgrounds.

The pilot program came to fruition through a $140,000 grant through the Department of Health under the Community Health and Hospitals program.

The pilot program will provide the most value to culturally and linguistically diverse people, social disadvantaged people and Health Service providers.

CQMA Project Manager, Dawn Hay said the pilot program had the capacity to empower consumers with improved knowledge and confidence on how to use the Australian healthcare system.

“Communication between health professionals and healthcare consumers is recognised as a major determinant to health. Facilitating good health literacy remains a priority for health care systems.

“The program has the potential to enlighten existing health services providers and health professionals’ perspectives when communicating within themselves and interfacing with culturally and linguistically diverse people.

“It is our hope that it will increase consumer understanding and confidence in the health system and to gain greater confidence in engaging with healthcare professionals and services”, Mrs Hay said.

Member for Capricornia, Michelle Landry welcomed the establishment of the pilot program.

“Capricornia is such a culturally rich and diverse area and pilot programs such as this will help people from all walks of life feel more comfortable and more able to engage in the Australian health care system”, Ms Landry said.

The CQMA will be the manager of the projects based on a Commonwealth Funding Service Agreement.

The activity will be led by and implemented by a Cross Cultural Community Team with wraparound research and care providers approach, and undertaken in partnership with Central Queensland Hosptial and Health Service (CQHHS) and Central Queensland University (CQU) as mentors and research partner.

CQMA will be hosting health communication education sessions throughout the program. To stay up to date, please consult their Facebook page via



Media Contacts: CQMA - Evie Perrins, 0401645396


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